Return Policy

All iloome products are backed by iloome’s 100% Customer HAPPINESS GUARANTEE!

If within 30 days of receipt you are DISSATISFIED with your purchase for ANY reason and would like a FULL product refund (not including shipping) simply follow these steps:

1. Submit an RMA Request or email support@iloome.com your order description and photo of the issue if applicable.
2. Repack the product in its original packaging, including all materials.
3. After your RMA is approved please ship the item back to our return address below for a full product refund, but not its shipping.

Return Address
QUVO
Attn: Returns
3940 Ruffin Road
Suite C
San Diego, CA 92123

iloome is not responsible for any item lost or stolen during the shipping and delivery process. It is strongly suggested adding a tracking number when returning a package to confirm delivery. This is offered free with USPS first class shipping within the United States.

Any shipping charges incurred on your original order cannot be refunded; customers outside the U.S. please contact our customer service at support@iloome.com

Warranty Policy

All iloome products are backed by iloome’s 100% HAPPINESS GUARANTEE!

All products purchased at www.iloome.com are protected under our 30 day money back guarantee!

If within 30 days of receipt you are DISSATISFIED with your purchase for ANY reason (except for the reasons listed below) and would like a FULL product refund (not including shipping) simply follow these steps:

1. Submit an RMA Request or email support@iloome.com your order description and photo of the issue if applicable.
2. Repack the product in its original packaging, including all materials.
3. After your RMA is approved please ship the item back to our return address below for a full product refund. 

Return Address
QUVO
Attn: Returns
3940 Ruffin Road
Suite C
San Diego, CA 92123

If within 30 days of receipt your product is DEFECTIVE and would like a refund or exchange simply follow these steps:

1. Submit an RMA Request or email support@iloome.com your order description and photo of the issue if applicable.
2. Repack the product in its original packaging, including all materials.
3. Return the package using the prepaid shipping label emailed to you upon RMA Request approval.

Please Note: This 30 day warranty does not cover damage due to accidental drops, installation failures, normal wear and tear, damage caused by cell phone cases. All returned items are inspected; used and damaged items will be returned to the customer.